Refund policy

15) EXCHANGE / RETURN POLICY

15.1 Legal right of withdrawal

Right to withdraw: As a consumer, you have the right to withdraw from the contract within 14 days without providing a reason. The withdrawal period expires 14 days from when you or a third party designated by you takes physical possession of the products, or in the case of multiple products delivered separately, 14 days from when you receive the last item. To exercise this right, notify EASITEM in writing (including by email or post) of your decision to withdraw before the period expires.

Effects of withdrawal: If you withdraw, we will refund all amounts paid, including delivery costs to your original address, within 14 days of receiving your withdrawal notice. Items must be returned as soon as possible in new or lightly opened condition within 30 days. Once we receive your return in good condition, we will process your refund using your original payment method. You are responsible for return shipping costs only; we cover all other reimbursement costs.

15.2 Common provisions

You will not have the right to withdraw from the contract if it relates to the delivery of one of the following products:

Blind Box

CD / DVD without their original packaging

Gift Card

Goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection

Your right of withdrawal applies only to products returned in the same condition as received. We cannot accept returns or issue refunds if the product has been used, is not in its original condition, has been damaged, or if 30 days have passed since receipt. Please handle products with care and return them at your own expense within 30 days, including original packaging, instructions, and accompanying documents. Returns must be sent to the address provided by our customer service team when you submit your return request.

Returns to a designated drop-off point or post office using the address provided by our customer service team after you submit your return request.

If you purchased as a guest, you can request a return label for a drop-off point or post office. After we verify your order details, we'll email you a return address label to affix to your package. Return shipping costs are your responsibility. Once we inspect the returned item, we'll notify you of your refund eligibility. Delivery costs are refunded if you exercise your legal withdrawal right within the required period and return all products.

Reimbursement will be processed as soon as possible and within 14 days from when you notify us of your withdrawal decision. We may hold the refund until we receive your returned products or proof of return, whichever comes first. Your refund will always use your original payment method.

Return shipping costs and risks are your responsibility. For assistance, contact us via the provided form or email. Please note that we cannot assume liability for return transport risks resulting from causes beyond our control. You remain responsible for your package's contents during return shipment.

In the event of an error in the contents of the returned package not attributable to EASITEM, we will do our best to resolve the issue with you if a return to you can be arranged. We recommend contacting the transporter or post office to see if they can correct the error. In any case, nothing in this clause affects your rights under applicable law.

15.3 defective products

If you believe the product does not conform to the contract within 30 days of receipt, contact us immediately by mail with details of the defect. We will examine the returned product and notify you by email whether it qualifies for exchange or refund.

Refunds or exchanges are processed within 14 days of our confirmation. Defective or damaged items receive full refunds using your original payment method. Your statutory rights are fully preserved. Please note that return shipping costs are your responsibility except in cases of defective items or order errors.