Terms of Sale (T&C)

1) INTRODUCTION

This document establishes the general conditions for using this website and purchasing products through it. Please review these Terms, our cookie policy, and privacy policy before proceeding. By accessing this site or placing an order, you agree to be bound by these Terms and our Data Protection Policies, which allow us to use your data to enhance our services. If you do not accept these conditions, please do not use this website. These Terms may change, and it is your responsibility to review them regularly as the applicable version will be those in effect at the time of your use or purchase. For questions about these Terms or our Data Protection Policies, please contact us using the provided form. The Purchase Agreement between us can be concluded in any language in which these Terms are available on this website. Review our Privacy Policy for more information.

2) OUR DETAILS

The sale of products through this website is conducted by EASITEM, operated by GLOBAL-E. Our registered office is located at 29 ter rue Albert Caron, Suresnes, France, with registration number 889 458 535 in the Paris Trade and Companies Register. For inquiries, contact our store direction team at direction.store@easitem.com.

3) YOUR DETAILS AND YOUR VISITS TO THE WEBSITE

The information or personal data you provide to us will be processed according to our Data Protection Policies. By using this website, you consent to the processing of your information and contact details, and you confirm that all information provided is accurate and truthful.

4) USE OF OUR WEBSITE

Use this website only for lawful consultations or orders. Do not submit false or fraudulent orders; we reserve the right to cancel suspicious orders and report them to authorities. You must provide accurate email, postal address, and contact details to complete your purchase. By ordering, you confirm you are at least 18 years old and legally able to enter into contracts. We use your information to process and contact you about your order, as detailed in our privacy policy. All information you provide must be truthful and current.

    5) AVAILABILITY OF SERVICES

    We provide complimentary worldwide shipping with tracking included. Shop with confidence knowing your order arrives safely and reliably.

    6) VALIDATION OF THE CONTRACT

    Follow the online checkout process and select "Authorize payment" to complete your order. You'll receive an email confirmation of your purchase, followed by another email when your order ships. Your order details and tracking information will be included in the shipping notification.

    7) AVAILABILITY OF PRODUCTS

    All product orders depend on availability. If supply issues arise or stock runs out, we may offer replacement products of equal or superior quality. Should you decline, we'll provide a full refund.

    PRE-ORDER : 

    These Pre-Order Terms and Conditions ("Terms") establish the rules for placing pre-orders ("Pre-Order") with EASITEM ("we", "us", or "EASITEM") for our products. Please carefully review these Terms before submitting any Pre-Order for EASITEM products. By placing your Pre-Order, you agree to be legally bound by these terms.

    1. Pre-Order Reservation

    When placing a Pre-Order, you must provide accurate information including your address and billing details, and keep this information current. EASITEM is not responsible for inaccurate or outdated information, nor is it obligated to verify your contact or shipping details. You may update your information at any time before shipment by contacting our customer service team.

    2. Payment

    You will be charged the full Price of the products at the time of placing the Pre-Order. If EASITEM is unable to ship the products on or before the 30 days delay of your placing the Pre-Order, EASITEM shall process a full refund to you. Your placing of a pre­order constitutes your express agreement to EASITEM of charging the full Price of the Products at such time.

    3. Priority

    EASITEM will ship products in the order pre-orders are received. If you cancel or forfeit your contract under these terms, the next person on the shipping list will take your position.

    4. Delivery Schedule

    Although we make every effort to begin delivering products as soon as reasonably practicable, delays may occur. Estimated delivery times are subject to change, and we do not guarantee shipment by any stated date. We are not liable for damages resulting from delays and will not provide discounts, refunds, or credits due to delivery postponements. We will keep you updated on your delivery schedule. If you prefer not to wait, you may cancel your order in accordance with our pre-order cancellation policy.

    5. Price

    The purchase price ("Price") does not include taxes and other government charges, which are your responsibility. If the price decreases after you have placed a pre-order, we will refund you the difference. If the price increases, your order is protected at the original price. The pre-order price remains valid from the moment you place your pre-order until 10 days after you receive the item. To request a refund for any price difference, please contact our customer service team.

    6. Cancellation

    You or EASITEM may cancel this pre-order at any time before shipment notification for any reason. Cancellation prior to dispatch results in a full refund without interest. If EASITEM cancels your order, you receive a complete refund without interest and no processing fees apply.

    7. LIMITATION OF LIABILITY

    EASITEM's liability is limited to the full refund of your purchase price without interest. We are not responsible for any incidental, special, or consequential damages arising from this agreement.

    8. Changes to the Terms

    EASITEM may modify these terms at any time for any reason. We will notify you of significant changes, and if you disagree, your only option is to cancel your reservation as outlined in Section 6.

    8) REFUSAL TO PROCESS AN ORDER

    We reserve the right to remove any product from this website at any time and to replace or modify any content or information contained therein. Although we make every effort to fulfill all orders, exceptional circumstances such as manufacturing issues, stock shortages, or payment problems may require us to refuse processing an order after sending order confirmation. In such cases, if payment has been made, we will refund all amounts paid, excluding delivery costs, as promptly as possible using your original payment method, at no cost to you. We are not responsible for product withdrawals, content modifications, or order non-processing in these circumstances, including after dispatch confirmation has been sent.

    9) DELIVERY

    Subject to product availability and except in exceptional circumstances, we will make every effort to deliver your order by the date specified in your dispatch confirmation, or within 30 days of your order confirmation if no date is provided. Delays may occur due to unforeseen circumstances; if delivery is impossible, we will notify you and offer either a new delivery date or a full refund. Please note that deliveries do not occur on Sundays or public holidays. Delivery is confirmed when you or an authorized third party physically receives the products and provides proof of receipt.

    10) IMPOSSIBILITY OF DELIVERY

    If delivery proves impossible, we will attempt to leave your package at a secure location and notify you of its whereabouts. Should your order remain undelivered due to circumstances beyond our control - such as an incorrect address or uncollected relay point- and you do not contact us, we will consider the contract terminated. In such cases, no refund will be issued. This provision does not apply to promotional contests.

    11) TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS

    You will assume the risks relating to the products from the delivery as defined in clause 9 above. Ownership of the products will only be transferred to you upon receipt of full payment of the amounts due, including delivery charges, or at the time of delivery (as defined in clause 9 above) if it occurs at a date subsequent to payment.

    12) PRICE AND PAYMENT

    The price of products is as displayed on our website at all times, except in cases of manifest error. While we strive to ensure accuracy, pricing mistakes may occur. If we detect a price error in your order, we will notify you promptly, and you may either confirm your order at the correct price or cancel it. If we cannot reach you, your order will be canceled and we will refund all amounts paid. We are not obligated to honor an incorrect lower price, even after order confirmation, if the error is obvious and reasonably apparent to you.

    Prices may change at any time, but changes do not apply to orders for which dispatch confirmation has already been sent, except as noted above. After selecting products, they are added to your shopping cart. You will then proceed through checkout and payment. You can modify your order details at any time before payment. If you are a registered user, your order history is saved in our system. We accept the following payment methods: credit card, Visa, Mastercard, American Express, Apple Pay, and PayPal. We support multiple currencies worldwide, which you can select from the menu or page footer.

    13) PURCHASE OF PRODUCTS AS A GUEST

    The site also offers you the opportunity to purchase products as a guest. With this purchase method, you need only provide the data necessary to process your order. At the end of the purchase process, you are invited to register as a user or continue as an unregistered user. An electronic invoice will be available in the email confirming your order.

    14) VALUE ADDED TAX

    Purchases on this website may be subject to value added tax (VAT) according to the applicable rate on the date of transaction.

    15) EXCHANGE / RETURN POLICY

    15.1 Legal right of withdrawal

    Right to withdraw: As a consumer, you have the right to withdraw from the contract within 14 days without providing a reason. The withdrawal period expires 14 days from when you or a third party designated by you takes physical possession of the products, or in the case of multiple products delivered separately, 14 days from when you receive the last item. To exercise this right, notify EASITEM in writing (including by email or post) of your decision to withdraw before the period expires.

    Effects of withdrawal: If you withdraw, we will refund all amounts paid, including delivery costs to your original address, within 14 days of receiving your withdrawal notice. Items must be returned as soon as possible in new or lightly opened condition within 30 days. Once we receive your return in good condition, we will process your refund using your original payment method. You are responsible for return shipping costs only; we cover all other reimbursement costs.

    15.2 Common provisions

    You will not have the right to withdraw from the contract if it relates to the delivery of one of the following products:

    Blind Box

    CD / DVD without their original packaging

    Gift Card

    Goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection

    Your right of withdrawal applies only to products returned in the same condition as received. We cannot accept returns or issue refunds if the product has been used, is not in its original condition, has been damaged, or if 30 days have passed since receipt. Please handle products with care and return them at your own expense within 30 days, including original packaging, instructions, and accompanying documents. Returns must be sent to the address provided by our customer service team when you submit your return request.

    Returns to a designated drop-off point or post office using the address provided by our customer service team after you submit your return request.

    If you purchased as a guest, you can request a return label for a drop-off point or post office. After we verify your order details, we'll email you a return address label to affix to your package. Return shipping costs are your responsibility. Once we inspect the returned item, we'll notify you of your refund eligibility. Delivery costs are refunded if you exercise your legal withdrawal right within the required period and return all products.

    Reimbursement will be processed as soon as possible and within 14 days from when you notify us of your withdrawal decision. We may hold the refund until we receive your returned products or proof of return, whichever comes first. Your refund will always use your original payment method.

    Return shipping costs and risks are your responsibility. For assistance, contact us via the provided form or email. Please note that we cannot assume liability for return transport risks resulting from causes beyond our control. You remain responsible for your package's contents during return shipment.

    In the event of an error in the contents of the returned package not attributable to EASITEM, we will do our best to resolve the issue with you if a return to you can be arranged. We recommend contacting the transporter or post office to see if they can correct the error. In any case, nothing in this clause affects your rights under applicable law.

    15.3 defective products

    If you believe the product does not conform to the contract within 30 days of receipt, contact us immediately by mail with details of the defect. We will examine the returned product and notify you by email whether it qualifies for exchange or refund.

    Refunds or exchanges are processed within 14 days of our confirmation. Defective or damaged items receive full refunds using your original payment method. Your statutory rights are fully preserved. Please note that return shipping costs are your responsibility except in cases of defective items or order errors.

    16) RESPONSIBILITY AND DISCLAIMER

    16.1. Our responsibility 

    Under these Conditions, we cannot be held liable if non-performance of our obligations results from the actions of a third party, your actions, or force majeure as defined by applicable law as defined by article 1218 of the Civil Code and legal precedent. However, our liability cannot be excluded or limited in cases involving death or personal injury caused by our negligence, fraud, or situations where such exclusion would be unlawful or contrary to legal requirements.

    We do not guarantee the accuracy or security of information transmitted through this website, except where expressly stated otherwise. All product descriptions, documents, and information are provided "as is" without warranties, express or implied, except as required by law.

    In this sense, if you are a party to the Contract as a consumer, we are required to deliver products that comply with the contractual provisions and we are held liable to you in the event of a non-conformity verified at the time of delivery. The products are expected to comply with contractual provisions if the conditions are met: (i) they must conform to the description we have presented and have the characteristics that we have set out on this website; (ii) they must be suitable for the purposes for which products of this type are commonly used; (iii) they must meet the quality and performance standards that are generally accepted for products of the same type and can reasonably be expected. To the extent provided by law, all guarantees are excluded, with the exception of guarantees benefiting consumers, who cannot legitimately be subject to any exclusion.

    Indeed, GLOBAL-E guarantees consumers protection against non-conformity and hidden defects. For products sold on this website, in accordance with the legal guarantee of conformity under articles L.217-4 et seq. of the Consumer Code, and the guarantee against hidden defects under articles 1641 et seq. of the Civil Code, you may return delivered products that are defective or non-compliant.

    Reminder of the provisions of the Consumer Code:

    - Article L 217-4 of the Consumer Code: The seller is required to deliver goods in accordance with the contract and responds to any lack of conformity existing at the time of issue. It also responds to the defects of conformity resulting from packaging, assembly instructions or installation when it has been charged to it by the contract or was carried out under its responsibility.

    - Article L 217-5 of the Consumer Code: To comply with the contract, the goods must:

    1) Be suitable for the expected use of a similar good and, if applicable:
    - correspond to the description given by the seller and possess the qualities that he presented to In the form of a sample or a model;
    - have the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

    2) Or present the characteristics defined by mutual agreement by the parties or be specific to any special use subsequently sought, brought to the attention of the seller and which the latter has accepted.

    - Article L 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.

    Reminder of the provisions of the Civil Code:

    - Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use such as that the buyer would not have acquired it, or would have given a lower price, if he had known them.

    - Article 1648 paragraph 1 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

    These products, particularly handmade items, naturally exhibit variations in fiber, texture, knots, and color due to the materials used. Such variations are not defects but inherent characteristics you should appreciate. We select only the highest quality products, and these natural features are an integral part of their authentic appeal. This clause does not affect your consumer rights or right to terminate the contract.

    16.2. Mediation

    As a consumer, if you believe your rights have been violated, you may submit a complaint to our customer service team to seek an amicable resolution.

    Additionally, in accordance with European Regulation 524/2013, you have the right to use the online dispute resolution platform for consumer disputes, accessible at https://consumer-redress.ec.europa.eu/.

    17) INTELLECTUAL PROPERTY

    You acknowledge that all copyright, trademark, and intellectual property rights relating to website content belong to us or our licensors. You may only use this information as authorized by us or our licensors. This excludes copying information necessary for your order or account identification.

    18) VIRUSES, PIRACY AND OTHER COMPUTER CRIME

    You must not misuse this website by introducing viruses, malware, worms, logic bombs, or other harmful devices. Do not attempt unauthorized access to this site, its servers, or related systems. You agree not to conduct denial-of-service attacks.

    Violations constitute criminal offenses and will be reported to authorities. Unauthorized use will be immediately terminated. We are not liable for losses from malware, viruses, or harmful materials affecting your computer, data, or information resulting from website use or file downloads.

    19) LINKS ON OUR WEBSITE

    If our website includes links to external sites or third-party content, we provide them for information only and have no control over their material. We are not responsible for any loss or inconvenience arising from your use of these links.

    20) WRITTEN COMMUNICATIONS

    Under applicable regulations, we are required to send you certain information or communications in writing. By using this website, you agree that we may communicate with you primarily through electronic means. We will contact you by email or display alerts on our website. For contractual purposes, you consent to electronic communication for all contracts, announcements, information, and messages we send you, which satisfies legal requirements for written communications. This provision does not affect your statutory rights.

    21) NOTIFICATIONS

    Please preferably contact us using our contact form or by mail to send your notifications. Except as otherwise indicated in accordance with clause 22 above, we may send notifications to the email or postal address you provided when placing your order. Notifications are considered properly made and received when published on our website 24 hours after an email is sent, or three days from the postmark date of any letter. To prove notification delivery, it suffices to demonstrate that the letter address was correct and properly franked and posted, or that the email was sent to the recipient's stated email address.

    22) TRANSFER OF RIGHTS AND OBLIGATIONS

    The contract binds both parties and their successors, assignees, and beneficiaries by agreement. You may not transfer, assign, encumber, or otherwise transfer a contract or any rights or obligations arising from it without our prior written consent. We may transfer, assign, encumber, subcontract, or otherwise transfer a contract or any rights or obligations arising from it at any time during the contract's validity. Any such transfers, assignments, encumbrances, and other transfers will not prejudice any rights you may have as a consumer under applicable law and will not limit, restrict, or exclude any express or implied warranties we may have granted you.

    23) FORCE MAJEURE

    We are not liable for failures or delays in fulfilling our contractual obligations due to events beyond our reasonable control, as defined by Article 1218 of the French Civil Code and applicable case law. Our contractual obligations are suspended during such events, and our performance timelines are extended by an equivalent period. We will make reasonable efforts to resolve the force majeure situation or find alternative solutions to meet our obligations despite such circumstances.

    24) RIGHTS OF WAIVER

    If we choose not to enforce your strict compliance with contractual obligations or these terms, or if we refrain from exercising any rights or remedies available to us, this does not constitute a waiver or limitation of those rights and does not exempt you from your obligations. Any waiver of a specific right or remedy does not waive other rights or remedies under the contract or these terms. Our failure to enforce any provision does not diminish our ability to enforce it later or affect your ongoing obligations under this agreement.

    25) PARTIAL NULLITY

    If any of these conditions or any provision of the contract is deemed null and void by virtue of an irrevocable decision issued by a competent authority, the others general conditions will remain applicable without being affected by this decision.

    26) ENTIRE CONTRACT

    These Terms and any referenced documents constitute the entire agreement between us regarding this contract and supersede all prior agreements, promises, or understandings, whether oral or written. Neither party may rely on statements or promises made during negotiations except as expressly stated in these Terms. Each party waives the right to claim damages for any false statements made before contract signature, except in cases of fraud. The only available remedy for breach is as specified in these Terms.

    27) CONDITIONS OF OUR RIGHT TO MODIFY THIS PRESENTATION

    We reserve the right to revise and modify these conditions at any time. You are subject to the terms and conditions in force at the time you use this website or place an order, unless applicable law or regulatory authorities require retroactive changes to these Terms or our privacy policy. In such cases, any modifications may apply to orders you have already placed.

    28) APPLICABLE LEGISLATION AND JURISDICTION

    The use of our website and the contracts for the purchase of products on this website are governed by French law. Any dispute related to the use of the site or to these agreements will be submitted to the non-exclusive jurisdiction of French courts and tribunals. The provisions of this clause in no way affect your rights as a consumer under applicable legislation.

    29) COMMENTS AND SUGGESTIONS 

    We welcome your feedback and suggestions. Please reach out to us through our contact form or by mail at customer-support@easitem.com with any comments or remarks you may have.

    Last update : 08/ 25 / 2026