Get in touch with us 24/7 for any needs or questions through our customer service. Our goal is to make your experience smooth and enjoyable. Feel free to send your comments and feedback via the contact form or email us at customer-support@easitem.com.

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Frequently Asked Questions

When can I expect my order to be shipped ?

Upon payment validation on all platforms, orders are invoiced. Shipping is typically processed within 24-48 hours after confirmation.

How long is the delivery time ?

Delivery times span between 7 to 14 days. Weather conditions and carrier problems might affect the delivery schedule. It is important to take these factors into account during the waiting period.

Link to shipping policy

What payment methods are available ?

We support various payment methods such as Mastercard, VISA, American Express, PAYPAL, and Apple Pay.

How to track an order ?

Refer to the link in the invoice or order updates. Click the link or go to 'Help' then 'Track Your Order'. Awaiting 24 to 72 hours for the follow-up to be active.

How to initiate a return process ?

Contact us at customer-support@easitem.com to initiate a return. Assistance will be provided with the correct return process. Upon receiving all items, the full order amount will be refunded within 14 days using the same payment method as the order. Return costs, except in specified cases (defective item or order issue), are to be covered by you. Return must be requested within 30 days of order receipt.

See more about our Return/Refund Policy, click here